Privacy Policy

Last updated: 17 October 2026

1. Who we are

Longo Woodcrafts operates the website https://longowoodcrafts.com, where we showcase and sell our woodcraft products.

For the purposes of applicable UK data protection legislation, Longo Woodcrafts is responsible for the personal information collected through this website.

Website: https://longowoodcrafts.com

Contact: Please use our Contact page to contact us about this policy or any personal information we hold about you.

2. What personal information we collect

We may collect and process the following information, depending on how you use our website:

  • Contact information: your name, email address, telephone number and any information you provide through our contact form.
  • Order information: your name, billing and delivery addresses, email address, telephone number, products purchased, order details and transaction records.
  • Customisation information: names, initials, designs, text or other details you provide when requesting personalised woodcraft products.
  • Payment information: payment status and transaction references. Payments may be processed securely by third-party payment providers. We do not intentionally store full payment card details on our website.
  • Technical information: your IP address, browser type, device information and information about how you use our website, where collected through website functionality, security systems or cookies.
  • Account information: if customer accounts are enabled and you create an account, we may collect your username, password in securely stored form and account details.

We only collect personal information that is reasonably necessary for the relevant purpose.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries and messages submitted through our contact form.
  • Process and fulfil orders, including personalised product requests.
  • Arrange delivery, provide order updates and handle returns, refunds or customer service requests.
  • Process payments and maintain appropriate business and financial records.
  • Operate, maintain and secure our website and online shop.
  • Prevent fraud, misuse and unauthorised access.
  • Meet our legal, tax and accounting obligations.
  • Send marketing communications where permitted by law and, where required, with your consent.

We do not sell your personal information to third parties.

4. Our lawful basis for processing

Under applicable UK data protection legislation, we process your personal information using one or more of the following lawful bases:

  • Contract: where processing is necessary to fulfil an order or take steps you request before entering into a contract.
  • Legal obligation: where we must retain or disclose information to comply with legal, tax or accounting requirements.
  • Legitimate interests: where necessary to operate and protect our business, respond to enquiries, improve our services and prevent fraud, provided these interests do not override your rights.
  • Consent: where you have given consent for a specific purpose, such as certain marketing activities or non-essential cookies.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Online shop and payments

Our online shop uses WooCommerce to manage products, shopping carts, orders and related store functions.

When you place an order, we use the information you provide to process your purchase, communicate with you, arrange delivery and provide after-sales support.

Depending on the payment methods available at checkout, payment information may be processed by third-party payment providers. Those providers process information in accordance with their own privacy policies and security practices.

We may share relevant order and delivery information with payment providers, delivery companies and other service providers where necessary to fulfil your order or meet our legal obligations.

6. Who we share your information with

We only share personal information where reasonably necessary for the purposes described in this policy.

Depending on the services used on our website, recipients may include:

  • Website hosting and technical providers, to host and maintain the website.
  • WooCommerce and WordPress, to operate the online shop and website functionality.
  • Payment providers, to process payments and help prevent fraudulent transactions.
  • Delivery and postal services, to deliver orders to the address you provide.
  • Spam prevention and security services, to protect our website and contact forms.
  • Professional advisers and public authorities, where necessary to comply with legal obligations or protect our legal rights.

We do not sell or rent personal information to third parties.

Third-party providers may process information on our behalf or as independent controllers, depending on the service they provide.

7. How long we retain your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.

In general:

  • Contact enquiries: retained for as long as necessary to respond and deal with any follow-up matters.
  • Customer orders and financial records: retained for the period required by applicable tax, accounting and other legal obligations.
  • Customer accounts: retained while the account remains active and for any additional period required for legitimate or legal purposes.
  • Website security and technical logs: retained for a period appropriate to security, troubleshooting and operational needs.
  • Marketing information: retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed.

We may retain certain information for longer where necessary to establish, exercise or defend legal claims or comply with the law.

8. Cookies and similar technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart contents and improve your browsing experience.

Depending on the features enabled, cookies may be set by WordPress, WooCommerce, our website hosting provider or third-party services.

Some cookies are necessary for the website or online shop to function. Other cookies, such as those used for analytics, advertising or non-essential tracking, may require your consent before they are placed on your device.

You can manage cookies through any cookie preference tool provided on our website and through your browser settings. Disabling certain cookies may affect shopping cart, checkout or other website functionality.

The cookies used may vary according to the features and services active on the website.

9. Embedded content and external websites

Our website may contain links to external websites or embedded content, such as videos, images or social media content.

When you interact with embedded content or follow an external link, the relevant third-party website may collect information about you, use cookies or track your interaction in accordance with its own privacy policy.

We do not control the privacy practices of external websites and recommend reviewing their privacy policies before providing personal information.

10. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We limit access to personal information to those who reasonably need it for business, operational or legal purposes.

11. International transfers

Some third-party service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place where necessary.

Further information about relevant safeguards may be requested using our Contact page.

12. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your personal information.
  • Request restriction of processing.
  • Object to processing based on legitimate interests.
  • Request the transfer of certain personal information to you or another organisation.
  • Withdraw consent where processing is based on consent.
  • Complain to the Information Commissioner’s Office (ICO).

These rights are subject to certain conditions and exceptions. For example, we may need to retain some information to comply with legal or accounting obligations.

To exercise your rights, please contact us through our Contact page. We may need to verify your identity before responding.

You can find further information or make a complaint through the Information Commissioner’s Office website.

13. Children’s privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect children’s personal information for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

14. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal obligations.

Any updates will be published on this page, together with the revised date at the beginning of the policy.

15. Contact us

If you have any questions about this Privacy Policy, how we handle personal information, or wish to exercise your data protection rights, please contact Longo Woodcrafts through our website:

Website: https://longowoodcrafts.com

Contact page: https://longowoodcrafts.com/contact/